Terms and Conditions 2016-11-21T15:21:51+00:00

Wengen Chalets.com Terms and Conditions

1. Booking Contract
1.1. Wengen Chalets is a trading name, the business registered in Switzerland is “Skiset W GmbH”.
1.2 These Terms and Conditions apply to all bookings made between you (“Client”) and “Wengen Chalets”. Only persons over 18, legal entities or commercial companies are entitled to book with Wengen Chalets.Where a property is concerned, Wengen Chalets completes contracts in the name of and on account of the owner of the property (“Landlord”).

2. Completion of the Contract
2.1. By completing the booking you enter into a contract with Wengen and accept these General Terms and Conditions which are an integral part of any contract with Wengen Chalets. The Client confirms that according to the rules from their country of residence, they are over 18 years of age, legally able to enter into contracts and make the payments set out upon booking. 1st payment, 2nd payment and Deposit as defined in Clause
2.2. The receipt of the booking confirmation will be confirmed by e-mail. The Booking Confirmation (“Contract”) is concluded when the contract is received by email and deposit requested is paid. With the acceptance of the Contract, you become liable for all persons listed in the booking as well as your own obligations. Wengen Chalets is authorized to refuse to accept any booking without giving reasons or reject a booking wihtout giving reasons. In this case the Traveller will be entitled to a full refund of any amount already paid.

3. Payment
3.1. A 1st payment is payable to confirm the booking: 30% of the total price for the booked services and/or property. A 2nd payment of the remaining 70% is payable no later than 8 weeks prior to the earliest Check-in date. Where a property is concerned a Damage deposit as specified in clause 7.1 is payable on or before arrival. Instructions for the outstanding payment will be communicated via email prior to the earliest arrival date as specified in your booking. In the case of short-term bookings or bookings accepted within 8 weeks of arrival, the 1st payment shall consist of the total cost. Fees may be charged according to the payment method (for various credit card payments). Payments to Wengen Chalets, especially international payments or transfers, must be settled including any additional charges and fees applied by either banking facility. In case of a delayed or incomplete payment, Wengen Chalets can cancel the booking at your complete expense and claim the corresponding cancellation fee specified in clause 4 as damages. Any additional services, tours and/or activities requested during your stay are payable on or before the departure date.

4. Cancellation
4.1. If the Client cancels the booking for any reason or is otherwise unable to make use of the booking (for all or part of the period booked), they must inform Wengen Chalets immediately. The initial payment for the property will be forfeited and it is the Clients responsibility to recover any payment through their own insurance provisions. If the Property cannot be rented out or your booking cannot be transferred to an alternative Client (agreeable to Wengen Chalets) during the period in question the Client will be liable as follows:
(a) 8 weeks or less prior to the earliest arrival date: the Client is liable for the full amount of the booking;
(b) Between 8 weeks to 26 weeks prior to the earliest arrival date: the Client is liable for 30% of the amount of the booking, or the 1st payment as defined above; and
(c) over 26 weeks prior to the earliest arrival date: the Client is entitled to a complete refund of the amount already paid less an administrative fee equal to 5% of the rent.4.2. When booking, we recommend taking out travel cancellation insurance. As a general rule, it covers cancellation costs up to the beginning of the journey for cancellation due to illness, accident, death of the Client, fellow guests or close relatives.

5. Arrival
5.1. The Client is solely responsible for arriving punctually. Any delays to arrival are within the responsibility of the Client. Clients travelling from abroad are expected to obtain any necessary entry requirements in good time. If the Client can no longer take up their booking or can only belatedly take up their booking, the entire amount is payable as per clause 4 above.

6. Force majeure
6.1. If force majeure (environmental disasters, forces of nature etc.), governmental sanctions, unforeseeable or other applicable events render the booking or its duration no longer possible, Wengen Chalets has the right (but not the obligation) to provide the Client with another comparable property, service, tour and/or activity. If the full scope of the booking cannot be carried out, the paid amount or the appropriate proportion for the booking not provided will be refunded to the exclusion of other requirements.

7. Specific Terms of Tenancy
7.1. Deposit
7.1.1. The Deposit is to cover any costs incurred by Clients including damage caused by Clients to the Property, the items listed in the inventory or any other damage caused by Clients to the building in which the Property is located. Examples of these “Costs” include:
(a) breakages or damages to the items listed in the inventory;
(b) phone calls made from the landline located in the Property (where relevant);
(c) change of locks due to loss of a key.
(d) It is the Clients responsibility to pay any local taxes required (particularly local Tourist tax per person), proof of payment is required prior to refund of Damage Deposit.
These Costs will be settled with the Deposit at departure to the extent that the amount of the Deposit is sufficient to cover them. In the event that it is not possible to determine the Costs to be covered by the Deposit or the Client refuses to pay these Costs, Wengen Chalets reserve the right to hold back the Deposit or part of the Deposit. As soon as the amount is definite, Wengen Chalets will provide the Client with the relevant proof of cost and will pay/transfer any outstanding balance to the Client. Any balance due to the Landlord is to be paid within 10 days of receipt of the bill. The Landlord’s claims are not limited to the amount of the Deposit.

7.2. Handover of the Property
7.2.1. The Property will be handed over to the Client in a clean state and as per the booking. If there are any defects or if the inventory is not complete, the Client must inform Wengen Chalets with 24 hours of arrival. It will otherwise be assumed that the Property was handed over in a faultless state.
7.3. House visitors and guests
7.3.1 The Client is responsible for ensuring that any house visitors or guests abide by the commitments of the Contract and is accordingly liable for their actions.
7.4. Use of Property with care
7.4.1. The Client is obliged to use the Property with care, to abide by the house rules (which will be provided to the Client on Check-in) and to take into consideration other occupants or neighbours. In the case of damage to the Property, the Client must inform Wengen Chalets immediately. Damaged or no longer useable objects must be replaced in such a manner that the Landlord does not incur any disadvantage.
7.4.2. The Property may only be occupied by the number of people stated in the Contract. If not stated in the Contract, the maximum number of people permitted is equal to the number of beds (not including sofa beds).
7.4.3. Pets of any type are not allowed except if this is agreed explicitly in the Contract.
7.4.4. Smoking of cigarettes, cigars, pipes or other tobacco or smoking goods is strictly prohibited in the Property except if this is agreed explicitly in the Contract.7.4.5. Sub-letting is not permitted.
7.4.6. If the Client  their co-travellers or guests breach the commitments of the use of the Property or if the Property is occupied with more than the agreed number of people, Wengen Chalets and the Landlord reserve the right after unsuccessful written warning to terminate the Contract without notice and without compensation. In this case the rent is still payable and the Landlord reserves the right to claim for compensation and indemnities.
7.5 Returning the Property
7.5.1. The Property is to be returned in a reasonably clean proper and well-swept condition with complete inventory, all dishwashers, washing machines and bins should be left empty. If the Property is not returned in a satisfactory state, Wengen Chalets and/or the Landlord reserve the right to carry out the necessary procedures at the cost of the Client.
7.6 Tax
7.6.1. Relevant visitor tax is NOT included in the rental prices. Mwst (VAT) of 8% is included in the prices of all our services.8. Accountability of the Client
8.1. The Client is accountable for all damages caused by themselves or including other guests and visitors of which they are of fault. In the event that damages are discovered after return of the Property, the Client is also accountable, as long as the Landlord can prove that these were caused by the Client.
8.2. In the event that a Client fails to comply with the Other Terms (no smoking, no pets) the Client shall be liable to pay for all costs and expenses incurred to thoroughly clean and repair the Property, neutralise any smells and eliminate any damage to the Property and equipment caused by the smoke or by pets and to pay for any other costs associated with their failure to comply with said Other Terms.

9. Accountability of Wengen Chalets
9.1 Wengen Chalets rents the Property in the name and on account of the Owner. Wengen Chalets and/or the Landlord are not accountable for:(a) any loss, damage or injury caused by acts of neglect by the Client in relation to the Property or otherwise;(b) any failure to provide the services set out in this Contract as a result of unforeseeable or non-avertable acts of third parties, force majeure or events, which Alpine and/or the Landlord despite necessary care could not foresee or prevent.
9.2 Descriptions of infrastructure, tourist facilities such as swimming pools, tennis courts, public transport, mountain railways, ski-slopes, shop opening times etc. are for information purposes only and do not obligate the Landlord and/or Wengen Chalets to provide these.

10. Tours and Acitivites
10.1. Conditions of Participation
10.1.1. Most our tours and activities are not suitable if you have any disability or have reduced mobility (including being confined to a wheelchair). Therefore, in the interest of safety and comfort, you must be fit enough to participate.
10.1.2. Some of the activities and tours offered might require you to be in a good physical and mental health and by booking with us you confirm that you and your party are in good health with no medical history that would make it dangerous for you to participate.
10.1.3. Under no circumstances may Clients participate while under the influence of alcohol, drugs, psychiatric drugs or any similar substances. The Client(s) is obliged to fulfil the conditions of participation and agree to strictly follow the instructions of Wengen Chalets, the guides, activity leader and assistants at all times. If the Conditions of Participation are not fulfilled or if instructions are disregarded, the organizer reserves the right to prohibit participation.
10.2. Liability
10.2.1. In the event of an accident, Wengen Chalets takes no responsibility and is not liable. The Client is not insured by Wengen Chalets. The Client is responsible to insure they have sufficient health and accident insurance coverage (where necessary sport coverage).
10.2.2. Damage claims against Wengen Chalets or their employees are excluded as far as lawfully permitted. Wengen Chalets is authorized to call on third parties to provide valued services. Should Wengen Chalets lawfully transfer the execution of the tour or activity to a third party, Wengen Chalets shall not be held responsible for the third party’s actions or neglect during execution of the tour or activity. Wengen Chalets will especially not be responsible for damages which are caused by the actions or neglect of the activity or tour leader should this conduct not fall under his/her contracted responsibility nor those caused by actions of third parties, other travellers, the Client  acts of God, natural occurrences, official regulations etc. or damages caused by delayed return to the starting point of the activity or tour. Should the Client not follow the instructions of Wengen Chalets, etc., all liability of Wengen Chalets is not accepted.
10.2.3. Some of the tours and activities offered by reservation and payment on arrival or free of charge are carried out by third parties. We only act as a reservation agent for the operator or the excursion or activity concerned. Your contract will therefore be payable upon arrival or with the local operator, which provides it, and it does not form part of your contracted holiday arrangements with us. The contract will be subject to the local operator’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Wengen Chalets accepts no liability for any breach of contract or negligent act or omission of any tour/activity provider.10.3. Tax10.3.1. Where relevant, Mwst (VAT) of 8% is included in our tours and activities prices.

11. Property Sales
11.1. Our sales documents and presentation of properties on our website are check thoroughly for accuracy and completeness of details, facts and figures. Nevertheless mistakes may occur. The properties are sold as viewed. Wengen Chalets accepts no liability for any mistakes in their property sale documents or on their website.

12. Information
12.1. Wengen Chalets try to ensure that the information contained on our website is accurate and up to date. However, we recommend that you verify the information before acting on it. You can do this by contacting Wengen Chalets with details available on the Website.
12.2. The destination does have some quieter ‘off peak’ periods. At this time some of the tourist facilities such as restaurants may be closed. We have no control over the opening times and facilities of third parties. We are therefore unable to accept any responsibility for any inconvenience caused.

13. Law and Jurisdiction
13.1. This Contract and any non-contractual obligations arising out of or in connection with it are governed by Swiss law and no other. The parties agree that the Courts of Switzerland will have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms and Conditions and any Contract with Alpine.
13.2. The Swiss rights of obligation govern for all points not already covered by these Terms and Conditions and/or Contracts with Wengen Chalets.